Shipping Policy

1. Delivery Zones

The Tea & Glow shop currently ships its products to the following countries:

  • Belgium
  • France
  • The Netherlands
  • Luxembourg
  • Spain

Deliveries are currently limited to these European countries. Tea & Glow reserves the right to extend delivery areas to other European countries at a later date, without substantial modification to this policy.

2. Shipping location

All orders are prepared and shipped from our head office located at Rue J. Houtmeyers 10, 1140 Evere, Belgium.

3. Delivery methods

Depending on the destination country, Tea & Glow offers the following delivery methods:

  • Delivery to a collection point
  • Home delivery

Both of these options are available for all countries served.

4. Carriers

The carriers used are as follows, depending on the delivery country and the selected shipping method:

  • Belgium: Mondial Relay, bpost
  • France: Local carriers, Mondial Relay
  • Netherlands: PostNL, Mondial Relay, local carriers
  • Luxembourg: Local carriers, Mondial Relay
  • Spain: InPost, a partner in the Mondial Relay network

Tea & Glow reserves the right to change the carriers used in order to ensure the best possible quality of service.

5. Preparation and shipping times

Orders are prepared and shipped the same day for any order placed before 9 p.m., every day except Saturday, public holidays included, subject to product availability and exceptional circumstances.

6. Estimated delivery times

Delivery times are expressed in business days from the date the order is shipped:

  • Belgium: 1 to 2 days
  • Netherlands and Luxembourg: 1 to 3 days
  • France: 2 to 4 days
  • Spain: 4 to 6 days

These delivery times are provided for information purposes only and may vary depending on the carrier, destination, or circumstances beyond Tea & Glow’s control.

7. Delivery charges

The applicable delivery fees are those displayed when the order is confirmed on the website.

Belgium

  • Mondial Relay pickup point: free for purchases of €45 or more, otherwise €2.95
  • Bpost pickup point: free for purchases of €89 or more, otherwise €4.95
  • Bpost home delivery: free for purchases of €119 or more, otherwise €5.95

France

  • Mondial Relay pickup point: free for purchases of €45 or more, otherwise €3.95
  • Home delivery: free for purchases of €149 or more, otherwise €8.95

Netherlands

  • Mondial Relay pickup point: free for purchases of €45 or more, otherwise €2.95
  • PostNL home delivery: free for purchases of €139 or more, otherwise €7.95

Luxembourg

  • Mondial Relay pickup point: free for purchases of €45 or more, otherwise €2.95
  • Home delivery: free for purchases of €149 or more, otherwise €8.95

Spain

  • InPost pickup point: free for purchases of €45 or more, otherwise €4.95
  • Home delivery: free for purchases of €149 or more, otherwise €9.95

Tea & Glow reserves the right to change delivery fees at any time, without retroactive effect on orders that have already been confirmed.

8. Order tracking

After the order is shipped, the customer receives a shipping confirmation email containing tracking information.
The customer also has a parcel tracking portal accessible directly on the Tea & Glow website.

9. Delays, force majeure and exceptional circumstances

Tea & Glow cannot be held responsible for delivery delays due to circumstances beyond its control, such as, but not limited to:

  • strikes,
  • exceptional weather conditions
  • disruptions to transport networks,
  • carrier overload
  • force majeure.

10. Package insurance

Any order shipped to a pickup point via the Mondial Relay network benefits from complimentary insurance covering damage, loss, and theft of the parcel.

To benefit from this coverage, the customer must report the incident to customer service within 14 days of the delivery date announced by the carrier, at contact@teaandglow.com. Evidence—including photographs of the parcel and its contents, as well as the tracking number—may be requested to process the claim with the carrier.

Once the claim has been approved, Tea & Glow will, at the customer’s choice, either resend the affected products or refund them. This commercial guarantee is in addition to the customer’s statutory rights and does not replace them.

11. Liability and Transfer of Risk

The risk of loss or damage to the package is transferred to the customer at the time of actual delivery of the order to the address indicated or to the selected collection point.

12. Inspection upon receipt

The customer is responsible for checking the condition of the package upon receipt.
Any issue (damaged or opened package, missing or damaged item) must be reported within 14 days of receipt through Tea & Glow’s customer service. To facilitate processing, supporting evidence may be requested.

13. Unclaimed parcel at a pickup point

The parcel is held at the collection point for the period specified by the carrier (usually 7 to 14 days). After this period, it is returned to the sender. In this case:

  • The customer will be responsible for the reshipping costs for a new shipment.
  • or a refund may be issued, less the cost of shipping to and from the destination.

14. Address Error

The customer is responsible for the accuracy of the delivery information provided when placing the order.
Tea & Glow cannot be held responsible for any address errors that result in delays, non-delivery, or the return of the package. Any reshipping costs may be borne by the customer.

15. Contact

For any questions regarding delivery or order tracking, the customer can contact customer service at: contact@teaandglow.com