Delivery and returns

Order preparation

Orders are generally shipped the same day or within less than 24 working hours after payment confirmation (excluding weekends and public holidays), from Belgium.

Price & delivery times

Belgium

Relay point

Bpost:

  • 1 to 2 business days
  • Free from โ‚ฌ89
  • โ‚ฌ5.95 if order is less than โ‚ฌ89

Mondial Relay:

  • 2 business days
  • Free from โ‚ฌ59
  • โ‚ฌ2.95 if order is less than โ‚ฌ59
Home delivery

Bpost:

  • 1 to 2 business days
  • Free for orders over โ‚ฌ119
  • โ‚ฌ6.95 if order is less than 119

The Netherlands

Relay point

Mondial Relay:

  • 2 to 3 business days
  • Free from โ‚ฌ59
  • โ‚ฌ2.95 if order is less than โ‚ฌ59
Home delivery

PostNL:

  • 2 business days
  • Free from โ‚ฌ139
  • โ‚ฌ8.95 if order is less than โ‚ฌ139

France

Relay point

Mondial Relay:

  • 3 business days
  • Free for orders over โ‚ฌ59
  • โ‚ฌ3.95 if order is less than โ‚ฌ59
Home delivery

Local carriers:

  • 3 to 4 business days
  • Free from โ‚ฌ149
  • โ‚ฌ9.95 if order is less than โ‚ฌ149

Luxembourg

Relay point

1) Mondial Relay:

  • 2 to 3 business days

  • Free from โ‚ฌ59

  • โ‚ฌ2.95 if order is less than โ‚ฌ59
Home delivery

Local carriers:

  • 3 business days
  • Free for orders over โ‚ฌ149
  • โ‚ฌ9.95 if order is less than โ‚ฌ149

Spain

Relay point

InPost:

  • 5 to 6 business days
  • Free for orders over โ‚ฌ59
  • โ‚ฌ4.95 for orders under โ‚ฌ59
Residence

Local carriers:

  • 5 to 6 business days
  • Free for orders over โ‚ฌ149
  • โ‚ฌ8.95 for orders under โ‚ฌ149

Our packaging and shipping materials

But for us, the experience doesn't end with the product: the packaging matters too. Each order is carefully prepared in responsible packaging made in Europe, designed to be aesthetically pleasing, practical, and more environmentally friendly.

Packaging made in Europe

All shipping packaging used for your orders is made in Europe. This choice allows us to:

  • Limit transport distances;
  • Reduce the carbon footprint;
  • Supporting more local production chains;
  • To ensure better traceability of materials.

More responsible materials

We favor certain materials:

  • Recyclable or biodegradable,
  • Free from petroleum-based plastics,
  • Primarily made from kraft paper, recycled paper or bio-based materials.

This includes:

Shipping boxes

Wrapping paper

Protective elements

Customization options