Our products
Are your products authentic?
Yes. We purchase exclusively from official distributors and, for certain brands, directly from them. All our products arrive new and factory-sealed.
Delivery & shipping
Which countries do you deliver to?
We currently deliver to Belgium, France, the Netherlands, Luxembourg, and Spain.
We are working to add other delivery areas in Europe.
When will my order be shipped?
We ship every day except Saturday, public holidays included. Any order placed before 9 p.m. ships the same day; after 9 p.m., it ships on the next shipping day.
What are the estimated delivery times?
The estimated delivery times from dispatch are as follows:
- Belgium: 1 to 2 business days
- Netherlands & Luxembourg: 1 to 3 business days
- France: 2 to 4 business days
- Spain: 4 to 6 business days
These times are indicative and may vary depending on the carrier or during periods of high demand.
What are the delivery charges?
The exact fees are always displayed before payment is confirmed.
Belgium
- Mondial Relay pickup point: €2.95
- Bpost pickup point: €4.95
- Home delivery: €5.95
Netherlands
- Pickup point: €2.95
- Home delivery: €7.95
France
- Pickup point: €3.95
- Home delivery: €8.95
Luxembourg
- Pickup point: €2.95
- Home delivery: €8.95
Spain
- Pickup point: €4.95
- Home delivery: €9.95
Carrier details and delivery times are available on our page: Deliveries & shipping.
When is delivery free?
🎁 At a pickup point
- From €45 with Mondial Relay and InPost (Belgium, the Netherlands, Luxembourg, France, Spain)
🎁 Home delivery
- From €119 (Belgium)
- From €139 (the Netherlands)
- From €149 (France, Luxembourg, Spain)
Orders & Payments
How can I track my order?
As soon as your order is shipped, you will receive an email containing a tracking link.
You can also track your parcel at any time through our tracking portal.
Can I modify or cancel my order after it has been validated?
We process orders very quickly, within 24 hours. If your order has not yet been shipped, it may sometimes be possible to modify or cancel it.
Contact us as soon as possible at contact@teaandglow.com. Once the order has been shipped, no changes or cancellations are possible.
I made a mistake in my shipping address. What should I do?
If you notice an error in your address, contact us immediately after placing your order.
If the package has not yet been shipped, we will do our best to correct the address.
I received the wrong product or a damaged product, what should I do?
If you receive an incorrect or damaged product:
- Contact us within 14 days of receipt at contact@teaandglow.com
- Attach clear photos of the package and the product concerned, along with an explanation of the issue.
- Provide your order number
After verification, we will offer you a suitable solution (replacement or refund).
In this case, return shipping costs are fully covered by Tea & Glow.
My order is marked “delivered” but I haven’t received it.
If the tracking shows that the parcel has been delivered but you have not received it:
- Check with people around you or your pickup point
- Check the carrier’s tracking information
If the parcel remains missing, contact us at contact@teaandglow.com.
We will open an investigation with the carrier to find a solution. Parcel insurance is included at no extra cost for Mondial Relay deliveries. It covers damage, loss, and theft: if there is a problem, we will take care of everything.
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Bancontact, iDEAL Wero, PayPal, Apple Pay, Google Pay, and Klarna.
Payments are processed through secure platforms.
Is the payment secure?
Yes. All transactions made on Tea & Glow are 100% secure thanks to payment systems that comply with current security standards (SSL encryption).
We never have access to your banking details.
Returns & Refunds
What are the return conditions?
To be accepted, the return must meet these conditions:
- New, unused and unopened product
- original packaging intact
- seals unbroken
- Full return (product, accessories, any gifts or samples)
If these conditions are not met, the return may unfortunately be refused.
Can I return a product if I change my mind?
Yes, you have 30 days after receipt to request a return, only for new, unused, and unopened products.
How can I request a return?
It’s very simple: just contact us by email at contact@teaandglow.com or via the contact form within 30 days of receiving your order, including:
- your order number
- the product(s) concerned
- the reason for the return
Our team will then explain the return procedure.
Are the return shipping costs my responsibility?
Yes. Return shipping costs are the responsibility of the customer in the case of a change of mind.
However, if the return is due to an error on our part (incorrect, defective or damaged product), we will of course cover the costs.
If a return is accepted, what does the refund include?
Once the return has been validated:
- the price of the returned product(s) is refunded
- The initial standard delivery charges are also refunded.
Express delivery charges or special options are non-refundable.
When will I be reimbursed?
The refund is issued within a maximum of 14 days after the return is received and inspected.
The refund is issued via the payment method used when placing the order.
A store credit voucher may also be offered, only if you wish.
Gift tier
How does the gift tier system work?
Gifts are automatically included based on your order total.
As soon as you reach a threshold, the corresponding gift is added to your cart.
The more your order increases, the more gifts you unlock:
- €30: 1 Farmstay mask free
- €60: 1 Missha mask free
- €90: 1 free Skin1004 - Madagascar centella ampoule foam 125ml
- €120: 1 premium mask + 1 mini-size product free
- €150: 1 full-size product free
Can the gifts be combined?
Yes, the gifts can be combined.
If your order reaches multiple tiers, you receive a gift for each tier reached.
Can I choose my gift?
No, the gift is added to your cart automatically. If you have a specific one in mind, email us at contact@teaandglow.com—we’ll do our best, subject to availability.
A concrete example?
Here’s how it works in practice:
- Example: If you place an order for €150
- You reach the €30 – €60 – €90 – €120 – €150 tiers
- Each tier automatically adds its gift to your cart
- Result: 6 free gifts, in addition to your order
Referrals
How does the referral program work?
The referral program allows both the referrer and the referred friend to each receive 5 free face masks.
Here's the principle:
1) The sponsor shares their sponsorship code with a close friend.
2) The referred customer activates their offer:
- The godson clicks on the link.
- A pop-up appears on the site.
- He enters his email address to receive his reward code.
- He then receives an email containing his personal code.
3) The godson places an order:
- To take advantage of his gift: He must place an order of at least €50 and enter his code at the time of payment.
- A discount of €0.01 will appear in their basket. This is normal; it simply means that the gift has been activated.
Our teams will automatically add the 5 free face masks to his/her order.
4) Sponsorship validation:
Once the referred customer's order is paid for, the referral is validated. The referrer then receives an email with their own reward code.
Where can I find my referral code?
To find your referral code, it’s very simple:
- Click the red “Rewards” bubble at the bottom right of the screen
- Once the window is open, scroll down
- Go to the Referral section
Your referral code is displayed there. All you have to do is share it
Can the gifts be combined with the referral offer?
Yes, subject to conditions.
- The referral offer can be combined with: current promotions on the website, loyalty club rewards, and gift tiers from €60
The referral offer cannot be combined with the first gift tier:
- €30 tier
From €60, gifts linked to the tiers are combined normally with the referral offer.
This exclusion only applies from €50: below this amount, the referral code is not activated and the €30 tier gift remains available.
Why does a €0.01 discount appear?
When you use your referral code, a €0.01 discount will appear in your cart.
Don’t worry
This discount is simply symbolic. It activates your reward in our system and notifies our team to automatically add your 5 complimentary face masks to your order.
If the €0.01 discount appears, it means that your code is working perfectly.
Concrete examples?
Example 1:
A referred friend places an order for €52 and uses a referral code.
- The code adds 5 free face masks to the cart
- The €30 tier gift does not apply
Example 2:
A referred friend places an order for €85 and uses the referral code.
- The code adds 5 free face masks to the cart
- They receive 1 additional mask: the €60 tier gift
Example 3:
After the referred friend’s order has been confirmed, the referrer places an order for €120 and uses their code.
- 5 free masks
- They receive 2 masks, 1 cleansing foam and 1 mini additionally: the gifts from the €60/€90/€120 tiers
Club Glow
What is Club Glow?
Glow Club is our loyalty program: free and automatic as soon as you create your account.
You earn 1 Glow point per euro spent, plus bonus points: 10 when you sign up, 10 on your birthday, 20 for a Trustpilot review, and 10 for a product review.
You can exchange your points for mystery boxes, starting at 350 points for a €10 box (650 for €20, 800 for €30).
Find all the details on the Benefits page.
How do I join Club Glow?
Simply create a Tea & Glow account. Membership in the Glow Club is automatic and free when you create your account.
When do my spots appear?
The points take a few seconds to minutes to appear. If they are still not visible after 24 hours, contact us and we will check it out quickly.
Do the points expire?
Yes. Glow points are valid for 2 years from the date they are earned. After this period, they expire automatically.
Can I combine my points with promotions?
Yes, points can be combined with current offers, unless otherwise stated.
Can I transfer my points?
Glow Points are personal and linked to your Tea & Glow account. They cannot be transferred to another account.
If you create a new account, a one-time exceptional points transfer may be carried out upon request to customer service. Our team will review the situation before approving it.