Our products
Are your products authentic?
Yes. All our products are purchased directly from the brands or their official distributors, and arrive new and factory-sealed.
Delivery & shipping
Which countries do you deliver to?
We currently deliver to Belgium, France, the Netherlands, Luxembourg, and Spain.
We are working to add other delivery areas in Europe.
When will my order be shipped?
We ship every day except Saturday, public holidays included. Any order placed before 9 p.m. ships the same day; after 9 p.m., it ships on the next shipping day.
What are the estimated delivery times?
The estimated delivery times from dispatch are as follows:
- Belgium: 1 to 2 business days
- Netherlands & Luxembourg: 1 to 3 business days
- France: 2 to 4 business days
- Spain: 4 to 6 business days
These times are indicative and may vary depending on the carrier or during periods of high demand.
What are the delivery charges?
The exact fees are always displayed before payment is confirmed.
Belgium
- Mondial Relay pickup point: €2.95
- Bpost pickup point: €4.95
- Home delivery: €5.95
Netherlands
- Pickup point: €2.95
- Home delivery: €7.95
France
- Pickup point: €3.95
- Home delivery: €8.95
Luxembourg
- Pickup point: €2.95
- Home delivery: €8.95
Spain
- Pickup point: €4.95
- Home delivery: €9.95
Carrier details and delivery times are available on our page: Deliveries & shipping.
When is delivery free?
🎁 At a pickup point
- From €40 with Mondial Relay and InPost (Belgium, the Netherlands, Luxembourg, France, Spain)
🎁 Home delivery
- From €119 (Belgium)
- From €139 (the Netherlands)
- From €149 (France, Luxembourg, Spain)
Orders & Payments
How can I track my order?
As soon as your order is shipped, you will receive an email containing a tracking link.
You can also track your parcel at any time through our tracking portal.
Can I modify or cancel my order after it has been validated?
We process orders very quickly, within 24 hours. If your order has not yet been shipped, it may sometimes be possible to modify or cancel it.
Contact us as soon as possible at contact@teaandglow.com. Once the order has been shipped, no changes or cancellations are possible.
I made a mistake in my shipping address. What should I do?
If you notice an error in your address, contact us immediately after placing your order.
If the package has not yet been shipped, we will do our best to correct the address.
I received the wrong product or a damaged product, what should I do?
If you receive an incorrect or damaged product:
- Contact us within 14 days of receipt at contact@teaandglow.com
- Attach clear photos of the package and the product concerned, along with an explanation of the issue.
- Provide your order number
After verification, we will offer you a suitable solution (replacement or refund).
In this case, return shipping costs are fully covered by Tea & Glow.
My order is marked “delivered” but I haven’t received it.
If the tracking shows that the parcel has been delivered but you have not received it:
- Check with people around you or your pickup point
- Check the carrier’s tracking information
If the parcel remains missing, contact us at contact@teaandglow.com.
We will open an investigation with the carrier to find a solution. Parcel insurance is included at no extra cost for Mondial Relay deliveries. It covers damage, loss, and theft: if there is a problem, we will take care of everything.
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Bancontact, iDEAL Wero, PayPal, Apple Pay, Google Pay, and Klarna.
Payments are processed through secure platforms.
Is the payment secure?
Yes. All transactions made on Tea & Glow are 100% secure thanks to payment systems that comply with current security standards (SSL encryption).
We never have access to your banking details.
Returns & Refunds
What are the return conditions?
To be accepted, the return must meet these conditions:
- New, unused and unopened product
- original packaging intact
- seals unbroken
- Full return (product, accessories, any gifts or samples)
If these conditions are not met, the return may unfortunately be refused.
Can I return a product if I change my mind?
Yes, you have 30 days after receipt to request a return, only for new, unused, and unopened products.
How can I request a return?
It’s very simple: just contact us by email at contact@teaandglow.com or via the contact form within 30 days of receiving your order, including:
- your order number
- the product(s) concerned
- the reason for the return
Our team will then explain the return procedure.
Are the return shipping costs my responsibility?
Yes. Return shipping costs are the responsibility of the customer in the case of a change of mind.
However, if the return is due to an error on our part (incorrect, defective or damaged product), we will of course cover the costs.
If a return is accepted, what does the refund include?
Once the return has been approved:
- the price of the returned product(s) is refunded
- the original standard delivery charges are also refunded
When will I be reimbursed?
The refund is issued within a maximum of 14 days after the return is received and inspected.
The refund is issued via the payment method used when placing the order.
A store credit voucher may also be offered, only if you wish.
Gift tiers
How do the gift tiers work?
Gifts are automatically included based on your order total.
As soon as you reach a threshold, the corresponding gift is added to your cart.
The more your order increases, the more gifts you unlock:
- €30: 1 free Farmstay mask
- €40: free delivery
- €50: 1 free Missha mask
- €70: 1 free SKIN1004 Madagascar Centella Ampoule Foam 125 ml
- €90: 1 free premium mask + 1 mini
- €120: 1 free full-size product
Can the gifts be combined?
Yes, the gifts can be combined.
If your order reaches several tiers, you receive the gifts from each of them. The €40 tier is free delivery.
Can I choose my gift?
No, the gift is added to your cart automatically. If you have a specific one in mind, email us at contact@teaandglow.com—we’ll do our best, subject to availability.
A concrete example?
Here’s how it works:
- For an order of €120, you reach the €30, €40, €50, €70, €90 and €120 thresholds.
- The gifts are added to your cart automatically and accumulate.
- You receive 6 free gifts and free delivery with your order.
Referrals
How does the referral program work?
The referral programme lets the referrer and the referred friend each receive 5 free face masks from €50 of purchases: the 2 masks from the €30 and €50 tiers, plus 3 masks thanks to the referral.
Here is how it works:
1) The referrer shares their referral code with a friend.
2) The referred friend activates their offer:
- They click the link.
- A pop-up appears on the site.
- They enter their email address to receive their reward code.
- They then receive an email with their personal code.
3) The referred friend places an order:
- To get their gift, they must place an order of at least €50 and enter their code at checkout.
- A €0.01 discount will appear in their cart. This is normal: it simply means the gift has been activated.
The masks from the €30 and €50 tiers are already in their cart; our team adds the 3 referral masks to their order.
4) Referral validation:
Once the referred friend’s order is paid, the referral is validated. The referrer then receives an email with their own reward code.
Where can I find my referral code?
To find your referral code, it’s very simple:
- Click the “Rewards” button at the bottom of the screen
- Once the window is open, scroll down
- Go to the Referral section
Your referral code is displayed there. All you have to do is share it
Can the gifts be combined with the referral offer?
Yes.
- The referral code works from €50 of purchases. You then receive 5 masks in total: the Farmstay mask (€30 tier), the Missha mask (€50 tier) and 3 masks thanks to the referral.
- It can be combined with the other tiers you reach: free delivery from €40, then €70, €90 and €120.
- It can also be combined with current promotions and Glow Club rewards.
Why does a €0.01 discount appear?
When you use your referral code, a €0.01 discount will appear in your cart.
Don’t worry
This discount is simply symbolic. It activates your reward in our system and tells our team to add the 3 referral masks to your order (the masks from the €30 and €50 tiers are already in your cart).
If the €0.01 discount appears, it means that your code is working perfectly.
Concrete examples?
Example 1:
A referred friend places an order for €52 and uses a referral code.
- 5 masks in total: the Farmstay mask (€30 tier), the Missha mask (€50 tier) and 3 masks thanks to the referral
- Plus: free delivery
Example 2:
A referred friend orders for €85 and uses the referral code.
- The same 5 masks
- Plus: free delivery and the SKIN1004 Madagascar Centella Ampoule Foam (€70 tier)
Example 3:
After the referred friend’s order has been confirmed, the referrer orders for €130 and uses their reward code.
- The same 5 masks
- Plus: free delivery and the gifts from the €70, €90 and €120 tiers (Ampoule Foam, premium mask + mini, full-size product)
Glow Club
What is the Glow Club?
The Glow Club is our loyalty program: free and automatic as soon as you create your account.
You earn 1 Glow point per euro spent, plus bonus points: 20 when you sign up, 40 on your birthday and 20 for a product review.
You can exchange your points for gifts from 40 points: masks, Anua and SKIN1004 skincare, gift boxes and discount vouchers.
Find all the details on the Benefits page.
How do I join the Glow Club?
Simply create a Tea & Glow account. Membership of the Glow Club is automatic and free as soon as you create your account.
When do my spots appear?
Your points usually appear within a few minutes. If they are still not visible after 24 hours, contact us and we will check quickly.
Do the points expire?
Yes. Glow points are valid for 2 years from the date they are earned. After this period, they expire automatically.
Can I combine my points with promotions?
Yes, points can be combined with current offers, unless otherwise stated.
Can I transfer my points?
Glow Points are personal and linked to your Tea & Glow account. They cannot be transferred to another account.
If you create a new account, a one-time exceptional points transfer may be carried out upon request to customer service. Our team will review the situation before approving it.